• IT specialists (25 people) writing programmes for Store Management
• Store Managers (35 people) from 200 stores across Europe, who have to use the software written by the IT Specialists.

• Team 1 complain of poor information being provided and, even if it is given, it is always too late.
• Team 2 complain of software being set up too late, not what they asked for and containing many useless details that need their time to fill in.

Step 1 : Entry Board (Whole Group)

Step 2: Trailer : (Whole Group)
"How well do we work as a team?"
Scale: "Peaches and cream" through to "Kippers and Custard"

Step 3 : Divide into 2 groups.
Mix up both teams and both Groups working the same track. Work in tables of 6.
Card call question 1
"What are the key signals that two teams like ours are pulling together to achieve corporation goals?"
Process. Each person writes cards; each table hands in top 5 cards from the table:-

• Ask for missing categories
• Prioritise

Identify top 6 issues
Guide Sub-Groups to fix (Dumb Waiter):-

• Causes. Solutions. Counter arguments. Actions. or . . .
• Signs of success:-
  • Symptoms of failure to be watchful for
  • Action to start off

Step 5 : Break. Management team to choose 6-10 issues that could be the topic for Continuous Improvement Teams (issues they are prepared to invest in)

Step 6 : Reconvene into one Group

Step 7 : Continuous Improvement Action Plan
Managers can choose/offer lead role to selected people before team works through.

Key issues to manage:-