Terms & Conditions

Company Address

Pinpoint Facilitation Limited
Unit 1F, Trident Business Park
Basil Hill Road
OX11 7HJ
United Kingdom
+44 (0)1235 512400
Regd. in UK : 30 Upper High Street, Thame, Oxfordshire OX9 3EZ. Reg. No. 5109065.
VAT No. GB841233849

Service commitment
Pinpoint Facilitation Limited aims at all times to respond promptly and accurately to orders and enquiries. Whenever practicable, for deliveries we use carriers with proven reliability and care.

For your greater security when ordering online, your details will be passed to us via a secure server, SagePay or PayPal. All transactions will be carried out in British Pounds (GBP). Once you have placed your order, confirmation will be sent to you via e-mail, complete with Transaction and Order Reference numbers.

Credit Card Security is assured, with sophisticated fraud screening to provide encryption of personal information such as your name, address and credit card details.

On orders placed by phone, we shall only process your card details after checking your order. Goods will not be despatched until the customer's funds paid to Pinpoint Facilitation Limiited have been credited in full.

In the event of error in description or pricing, we shall contact you within 1 working day to confirm the correct information, which shall be applied to the order and invoice(s) will be adjusted accordingly. However, Pinpoint Facilitaton Limited cannot be held responsible for errors due to computer malfunction nor human error.

Despatch and delivery
For delivery of stock items to UK mainland next day, orders must be placed before 12 noon.
However, we cannot be held responsible for damage nor delays caused between time of order, despatch and delivery, for whatever reason. Nevertheless, we shall be happy to accept special instructions, to arrange guaranteed delivery or meet customers' other requirements. Where this incurs a surcharge, this shall be payable by the customer.

Terms of Business relating to Online Orders include:-

  • Payment for orders may be made by Credit Card, Invoice (registered accounts), Cheque or Banker's draft. Terms will be made available with confirmation of order, if requested.
  • We accept all major UK credit cards, with the exception of American Express and Diners
  • Payment may also be made by payment with cheque, cash, invoice or bank transfer
  • Merchandise supplied is manufactured by Neuland GmbH & Co. KG and is covered by their Quality Standards and Warranties
  • The couriers we use have a proven reputation for care, reliability and efficiency
  • In the event of faulty operation of equipment supplied, except where due to misuse by the customer, Pinpoint Facilitation Limited will undertake to repair or replace merchandise at their cost
  • When a customer opts to return all or part of their order for other reasons, the customer shall notify Pinpoint Facilitation Limited within 7 days of delivery and may then return the equipment to the company in merchantable condition and in its original or similarly appropriate packaging  at the customer's expense. Refund shall depend upon these conditions being met by the customer.
  • Merchandise shall remain the property of Pinpoint Facilitation Limited until settlement of relevant invoices in full
  • Pinpoint Facilitation Limited reserve the right to modify prices without prior notice, but will aim to notify customers of these changes whenever possible.

Terms of Business relating to Hire include:-

  • When completing the Hire Form, customers are required to be explicit and comprehensive in confirming their requirements. These details will be confirmed automatically by email to the address stated in the Hire Form.
  • In the event that the customer's requirements are incomplete or inaccurate, Pinpoint Facilitation Limited shall not be responsible for any failures in delivery or collection
  • Pinpoint Facilitation Limited shall calculate the most cost-effective way to fulful the customer's requirements, using the resources available to the company and shall submit a quotation to the customer by phone, fax or email.
  • When the customer approves the quotation, Pinpoint Facilitation Limited shall action the contract. Any variations to the Hire contract by either party must be communicated 24 hours before despatch by courier from Pinpoint Facilitation Limited.
  • The couriers we use have a proven reputation for care, reliability and efficiency
  • Where goods are hired, the customer shall be responsible for the costs of damage and loss and of delays in location and accessibility of delivery and collection points, which shall incur further charges that shall be invoiced and become payable immediately the contract is completed.

Terms of business relating to Event bookings include:-
In the event that you have to rearrange, we offer 50% refund for cancellations earlier than 4 weeks prior to the event.
No refund shall be payable later than 4 weeks prior to the event.

Privacy Policy
Please read our Privacy Policy - if you do not agree to the terms of our Privacy Policy, you should not access or use this website.

This document describes Pinpoint Facilitation Limited Online Privacy Policy (the "Privacy Policy") for this website, http://www.pinpoint-facilitation.com (the "Site").

Changes in Privacy Policy
Pinpoint Facilitation Limited reserves the right to change the Privacy Policy from time to time at its sole discretion and will provide notice of material changes on the home page of the Site.

Collection of Personal Information on this Site
Personal information on this Site is collected by:-
Pinpoint Facilitation Limited
Unit 1F, Trident Business Park
Basil Hill Road
OX11 7HJ
United Kingdom
+44 (0)1235 512400
Regd. in UK : 30 Upper High Street, Thame, Oxfordshire OX9 3EZ. Reg. No. 5109065.

How Personal Information is collected on this Site
As a visitor to the Site, you are not required to provide any personal information to Pinpoint Facilitation Limited. If, during your visit to the site, you elect to contact Pinpoint Facilitation Limited with general enquiries about Pinpoint Facilitation Limited products and services, you might be asked to complete an online form and provide information about yourself and the nature of your enquiry, including your name, e-mail address, contact telephone number, postal address and certain other information.

However, we collect only the basic personal details required to process your order. We shall not release your name, address, email address nor any other information about our customers to any outside party. We shall not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

The Site might provide links to other, external websites managed by third parties or partners and affiliates of Pinpoint Facilitation Limited. Unless stated to the contrary, any personal information provided on sites other than this Site (http://www.pinpoint-facilitation.com) will not be covered by this Privacy Policy. In such circumstances, you are advised to locate and read the Privacy Policy relating to the use of your personal information on the website you are visiting.

How your Personal Information is used
The information Pinpoint Facilitation Limited collects about you is used to record and support your application for purchase or hire of our products and services. Your personal information is also used to keep you informed about product developments, promotions and other services of Pinpoint Facilitation Limited.

Pinpoint Facilitation Limited will not sell, transfer nor give freely your personal information to any company or organisation without your consent, except to comply with laws or regulations of the government or other regulatory body, or to protect the rights of Pinpoint Facilitation Limited.

Use of cookies
When you visit the Site, you can browse the Site and access information without providing your personal information. To provide a better service from the Site, we use "cookies" to pre-populate certain online forms on the Site so that the information submitted by you need not be re-entered each time you choose to contact us.

A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. Most browsers are set to accept cookies by default. You can change your browser settings to prompt you when you are about to receive a cookie, giving you the option to decide whether to accept it or not.

Updating your personal information and privacy preferences
You have the right to update or correct your personal information held by Pinpoint Facilitation Limited. To update or correct your personal information and privacy preferences please email us, or write to:-

Pinpoint Facilitation Limited
Unit 1F, Trident Business Park
Basil Hill Road
OX11 7HJ
United Kingdom
E-mail: info@pinpoint-facilitation.com
Please include your name, mailing address, telephone number and e-mail address in any communication with ourselves.

Privacy-related enquiries.
If you believe that Pinpoint Facilitation Limited has not complied with this Online Privacy Policy with respect to your personal information or you have other related enquiries, you may contact Pinpoint Facilitation Limited at the address provided above. In your correspondence, please describe in as much detail as possible the nature of your enquiry or the ways in which you believe that Pinpoint Facilitation Limited has not complied with its Online Privacy Policy. We will investigate your enquiry or complaint promptly and reply in writing to you.

Pinpoint Facilitation Limited Sales & Support
To contact us about our products or services, or about this website, please call 01235 512400 between 0930 and 1700 GMT, Monday to Friday, or email us or explore our website http://www.pinpoint-facilitation.com

Copyright and Trademarks
Pinpoint Facilitation Limited website is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Pinpoint, Pinpoint Facilitation and their respective logos are Registered Trademarks of Pinpoint Facilitation Limited, Didcot, Oxfordshire, UK. All rights reserved.