With only a fifteen-twenty minute preparation time and techniques to engage staff from the outset, Pinpoint Facilitation is ideal for quick meetings with optimal results. Using a range of focused exercises, which are all centred on your customers needs, the structure allows you to control the meeting without controlling your staff.
Your frontline team will always remain the most well informed members of staff regarding customer experience and Pinpoint ensures that their voice is heard. This enables you to develop a thorough customer service strategy, guaranteeing consistent customer care that exceeds customer expectations.
Contact us for further information about how Pinpoint meetings can develop your company.